Mackay Airport Operations
North Queensland Airports is an investment consortium comprised of IIF Cairns Mackay Investment Pty Ltd (an entity advised by J.P. Morgan Asset Management), The Private Capital Group's The Infrastructure Fund (TIF) managed by Hastings, and the Westpac Banking Corporation.
Customs, Immigration & Quarantine
CIQ Services
CIQ services are available on request with prior notice. Mackay has a limited number of Customs Officers to service the seaports of Hay Point, Dalrymple Bay and Mackay Harbour, with additional officers available from Townsville.
Australian Customs Service uses advanced passenger processing through electronic transfer of data. This is available via the Townsville Office of ACS.
AQIS have an office in Mackay and are available with prior notice. Additional staff are available from Townsville and/or Cairns.
All requests for the use of Mackay Airport for international charter services must be through the National Passenger Processing Committee in Canberra
CIQ Contact Information
Australian Customs Service
Mark Porter - +61 7 49657 100
ACS also undertakes the Immigration facilitation role.
Australian Quarantine & Inspection Service
Mr Stephen Tognolini - +61 7 4957 6388
Mackay Airport Charges
The following charges apply in respect of services shown from 1st October 2008 and are inclusive of GST.
Business Enterprise Permits
-
Description Costs Gift, jewellery, fancy goods, newsagency and other sales $6103.45 pa Self-drive car hire service $8413.93 pa Tourist information centre (non selling) $81.48 pa Any business enterprise not specified herein but
approved by MAPL$500.83 pa
Aircraft Parking - Charge for Permanently Allocated Bays
-
Description Base Rate Per Square Metre of Parking Bay/s Occupied $11.35 Discount if paid Monthly 10% Discount if paid Yearly 20% CASUAL PARKING NO CHARGE.
Included in landing charge
Passenger Charge
-
Description Cost Per passenger arriving or departing through the terminal $10.37
Cargo Charge
-
Description Cost Goods discharged from or loaded from aircraft $39.56 Per Tonne
Landing Charge
-
Description Cost ALL AIRCRAFT $10.16 Per Tonne Bulk Landing Fee for aircraft permanently based on airport, a bulk landing fee is negotiable based on turnover Discount base landing charge if paid Monthly 10% Discount base landing charge if paid Quarterly 15% Discount base landing charge if paid Annually 25% Minimum Landing Charge $11.00 Commonwealth Government Goods and Services Tax All invoice prices are charged inclusive of Commonwealth Government Goods and Services Tax (GST)
Alternatively you may download the Mackay Airport Charges (PDF 25kb)
Mackay Air Traffic Control Tower
Air services Australia operate a Class D Tower at Mackay Airport.
The hours of operation are 07:25 to 21:00 7 days a weeks.
The hours of operation may be extended with prior notice to the Senior Air Traffic Controller.
Contact Numbers
Air services Australia
Phone: 1300 301 120
Airport Aviation Rescue & Fire Fighting Services
Air services Australia
Air services Australia provide an ARFFS on site at Mackay Airport for all scheduled RPT operations to ICAO Category 6 level. Out of hours coverage is available with prior notice.
Contact Numbers
Aviation & Fire Fighting Services
Phone: + 61 7 4951 8435
Security Screening
The Department of Infrastructure , Transport Regional Development and Local Governemtn classifies Mackay Airport as a Category 4 Security Airport. However, the airport is operated virtually to a Category 3 Standard.
A sterile lounge is provided at the airport and is equipped with an X-ray unit, two Advanced Technology SENTRIE A T walkthrough units and several hand held detection scanning wands.
The screening service is provided by Qantas Security and operated by
ISS Security.
Contact Numbers
ISS Security
+ 61 7 4944 1630
Mackay Airport Ground Handling Services
The companies listed below, provide Ground Handling Services at Mackay Airport:
- Aerocare (Tiger Airways)
- Aviation Ground Handling (Qantaslink/Jetstar)
- Mackay Aviation Services (Virgin Blue)
Ground Handling Equipment available at Mackay Airport
| Equipment Description | Quantity |
|---|---|
| Lower Deck Loader | 1 |
| Dollies | 7 |
| Low profile | 1 |
| Tugs | 6 |
| Barrows | 20 |
| Mobile stairs | 1 |
| Manual stairs | 3 |
| Forklifts | 1 |
| Toilet truck | 1 |
| Disabled Persons Lift | 1 |
| Ground Power Unit | 2 |
Mackay Airport Cargo
Australian Air Express provide an airport to airport, same day cargo service for perishables (including seafood, flowers and produce) and livestock (domestic pets).
They also provide a 'next flight' courier service which guarantees same day delivery of documents and/or light parcels
Contact Numbers
Australian Air Express
Phone: + 61 7 4953 5311
Fuel
Contact Numbers
BP/Shell
Phone: + 61 7 4957 3226
Mobile: 0407 127 539
Caltex
Phone: + 61 7 4957 6474
Mobile: 0427 761 203